Shipping Policy
Shipping Policy
At Metro Mart, we aim to provide a smooth and reliable delivery experience for all your daily essentials.
Order Processing
- All orders are processed within a few hours to 24 hours from the time of confirmation.
- Orders placed after working hours or on holidays may be processed on the next business day.
- Once your order is confirmed, you will receive an order confirmation via SMS/email (if applicable).
Delivery Timelines
- Standard delivery is typically completed within same day or next day, depending on your location and product availability.
- Delivery timelines may vary during peak hours, weekends, or special promotions.
Delivery Charges
- Delivery charges (if applicable) will be clearly displayed at checkout before payment.
- Metro Mart may offer free delivery on orders above a certain value, as part of promotional offers.
Delivery Locations
- We currently deliver to selected serviceable areas.
- You can check delivery availability by entering your location/pincode on the Platform.
Order Tracking
- Once your order is out for delivery, you may receive updates via SMS/call (if enabled).
- For any delivery-related queries, you can contact our support team.
Failed Deliveries
- If you are unavailable at the time of delivery, our delivery partner may attempt re-delivery or contact you.
- Repeated failed delivery attempts may result in order cancellation.
Delays
- While we strive to deliver on time, delays may occur due to:
- Weather conditions
- High order volumes
- Unforeseen logistical issues
Metro Mart will keep you informed in such cases.
Damaged or Missing Items
- If you receive a damaged or incorrect item, please report it to us within 24 hours of delivery.
- We will review and arrange for a replacement or refund, as applicable.
Contact Us
For any shipping or delivery-related queries, please contact us at:
sarunrajan06@gmail.com
