Cancellation Policy
Cancellation Policy
At Metro Mart, we understand that plans can change. Our cancellation policy is designed to be simple and customer-friendly.
Order Cancellation
- You can cancel your order before it is processed or dispatched.
- Once the order is packed or out for delivery, cancellation may not be possible.
How to Cancel
- Orders can be cancelled through the Platform (if available), or
- By contacting our customer support team with your order details.
Cancellation Charges
- Metro Mart does not charge any cancellation fees if the order is cancelled within the allowed time frame.
- In case of repeated cancellations or misuse, we reserve the right to review and restrict future orders.
Post-Dispatch Cancellation
- Orders that have already been dispatched or are out for delivery cannot be cancelled.
- In such cases, you may refuse delivery or request a return (if applicable under our Return Policy).
Refund for Cancelled Orders
- If the order is cancelled successfully, the refund will be processed to the original payment method.
- Refund timelines may vary depending on your bank or payment provider.
Cancellation by Metro Mart
Metro Mart reserves the right to cancel an order in the following situations:
- Product is out of stock
- Incorrect pricing or product information
- Delivery location is not serviceable
- Suspected fraudulent activity
In such cases, a full refund will be issued.
Contact Us
For any cancellation-related queries, please contact us at:
sarunrajan06@gmail.com
