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Privacy Policy

This Privacy Policy explains how Metro Mart (“Metro Mart”, “Company”, “we”, “us”, “our”) collects and uses your (“User”, “you”, “your”) information in relation to your access and usage of our website, mobile application (if applicable), and other services (collectively referred to as the “Platform”), unless a separate Privacy Policy is provided for a specific service.

This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information. By using our Platform, you agree to the practices described in this policy.

Your Consent

Please review this Privacy Policy carefully. By accessing or using the Platform, you agree to the collection, storage, and processing of your personal information as outlined here. If you do not agree with this policy, please do not use our Platform.

Our Commitment

Metro Mart is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly in accordance with applicable laws.

Information We Collect

We collect information to provide you with a better shopping experience. This may include:

Personal details such as name, phone number, email address, and delivery address
Payment information such as debit/credit card or other payment methods
Device information including browser type, operating system, and device identifiers
Usage data such as browsing behavior, preferences, and interactions on the Platform

We may also request access to certain device features such as location (for delivery purposes), storage, or notifications, depending on your usage.

How We Use Your Information

Your information is used to:

Process and deliver your orders
Facilitate payments and send order confirmations
Improve our products, services, and user experience
Communicate updates, offers, and important notifications
Provide customer support
Comply with legal obligations

Sharing of Information

We do not share your personal data with unrelated third parties. However, we may share your information with:

Delivery partners for order fulfillment
Payment processors for secure transactions
Service providers assisting in operations (such as analytics, marketing, or customer support)
Government or regulatory authorities if required by law

All such parties are obligated to handle your data securely and only for the intended purpose.

Location Data

We may collect your location data (with your permission) to enable accurate delivery services and improve your shopping experience.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.

Data Protection

We implement appropriate security measures to protect your information from unauthorized access, misuse, or disclosure. While we strive to ensure data security, no system can be completely secure.

User Rights

You have the right to:

Access your personal data
Request corrections or updates
Request deletion of your data
Withdraw consent where applicable

To exercise these rights, you may contact us at our support email.

Children’s Privacy

Our Platform is not intended for individuals under the age of 18 without parental or guardian supervision.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be effective upon posting on the Platform. Continued use of our services indicates your acceptance of the updated policy.