Return & Refund Policy
Return & Refund Policy
At Metro Mart, we strive to ensure that every order meets your expectations. If there is an issue with your purchase, we’re here to help.
Return Eligibility
You may request a return or replacement if:
- The item delivered is damaged, defective, or expired
- You received an incorrect product
- There are missing items in your order
Requests must be raised within 24 hours of delivery.
Non-Returnable Items
Due to the nature of certain products, the following items are generally not eligible for return unless damaged or incorrect:
- Fresh fruits and vegetables
- Dairy products
- Frozen items
- Perishable goods
Return Process
- Contact our customer support team with your order details and issue
- Share photos (if required) for verification
- Once approved, we will arrange a replacement or refund
Refund Policy
- Approved refunds will be processed to the original payment method
- For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit
- Refund timelines may vary depending on your bank/payment provider
Replacement Policy
- If a replacement is requested and approved, it will be delivered based on product availability
- If the product is unavailable, a full refund will be issued
Quality Assurance
We take strict measures to ensure product quality and freshness. However, if you face any issues, we encourage you to report them promptly so we can improve your experience.
Contact Us
For any return or refund-related queries, please contact us at:
sarunrajan06@gmail.com
Important Notes
- Returns and refunds are subject to verification by Metro Mart
- We reserve the right to decline requests that do not meet our policy criteria
- Policies may be updated from time to time without prior notice
